Good
questions.
Everything visitors ask me most often — caring for your pots, delivery, returns and how to say hello. If your question isn't here, I'm one email away.
Caring for your pots
Is the glaze food-safe?+
Yes — every mug, cup and bowl is glazed with food-safe glaze, so you can drink and eat from them every day. Pots made to hold food and drink are described that way on their product page.
Can they go in the dishwasher and microwave?+
A gentle dishwasher cycle is usually fine, and most pieces cope with a quick microwave warm-up. That said, hand washing in warm soapy water is the kindest thing you can do — it keeps the glaze glossy and bright for years.
Any other care tips?+
Handmade pottery doesn't love sudden temperature swings, so avoid moving a pot from fridge to oven or placing it on the hob. Let hot drinks settle for a moment before a big glug, and your pot will happily serve you for a very long time.
My pot has small marks and wobbles — is that normal?+
Completely. Every Obi Pot is thrown by hand, so thumbprints, glaze drips and slightly wonky rims are part of the character, never a flaw. It's the perfectly imperfect bit.
Delivery & orders
What does delivery cost?+
Postage is calculated at checkout, so you'll see the exact delivery charge before you pay — no surprises. Parcels are packed snugly by hand in the shed and sent tracked, so you can follow yours on its journey.
When will my pot arrive?+
Each piece is packed by hand before it goes, so orders leave the shed as quickly as I can get them wrapped. You'll get a shipping email with a tracking link the moment your pot is handed to the postie — and you can check its status any time on the order tracking page.
Do you take commissions?+
Yes! A pot made just for you takes 6–8 weeks from request to your doorstep, so if you'd like something for Christmas, get your request in nice and early. Message me through the contact page to start the conversation.
What if the piece I love is sold out?+
Each piece is one of a kind — once it's gone, it's gone. But new pots land on the website regularly, so keep an eye on the shop, or join the mailing list in the footer to hear about new drops first.
Returns & refunds
What if my pot arrives damaged?+
Pottery and posties aren't always friends. Email me within 48 hours with your order number and a photo or two of the piece and its packaging, and keep everything until we've sorted it — I'll refund you in full, postage included.
Can I return a piece if it's not right for me?+
Of course. Under UK distance-selling rules you have 14 days from delivery to let me know you'd like to return a piece, then a further 14 days to send it back. Pop it in its original packaging and it can travel home the same way it came.
Where are the full details?+
The full returns policy — step by step, kindly and without fuss — lives on the returns page.
Saying hello
How do I get in touch before I buy?+
However you like! Email ObiPots26@gmail.com, or use the contact page — there's a little form there and your message lands straight with me. If you're wondering whether a pot will suit your kitchen, which mug is the biggest, or anything at all, just ask.
How quickly do you reply?+
Usually within a day or two — the shed is a busy place, but every message gets a proper reply from me, not a robot.
Where else can I follow the pottery?+
Instagram is where new pots appear first — you'll find me at @obipots. New pieces land on the website regularly, and the mailing list in the footer hears about every drop before anyone else.
Still wondering something?
Say hello at ObiPots26@gmail.com, use the contact page, or find out about returns and order tracking.